Returns & Refunds

Return postage

For change-of-mind returns, the customer is responsible for the direct cost of returning the product unless we agree otherwise.

For faulty, damaged, misdescribed or incorrectly supplied products, Mechora will cover reasonable return costs or provide a prepaid return method.

For the voluntary 30-day money-back guarantee:  Mechora provides a prepaid return label” OR “the customer is responsible for return postage .

We strongly recommend obtaining proof of postage when returning an item.

Condition of returns

Please pack the product securely and include all components supplied with it.

We cannot hold customers responsible for damage caused by ordinary inspection or reasonable testing. However, deductions may be made where legally permitted if an item has been unnecessarily used, damaged, modified or returned incomplete.

Refunds

Once a return is received, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear.

For statutory cancellation returns, refunds will be made within the legally required timeframe—normally no later than 14 days after we receive the returned goods or acceptable evidence that they were sent back.

Where required by law, we will also refund the cost of the least expensive standard delivery method offered at checkout. Additional amounts paid for premium or expedited delivery are not normally refundable.

Exchanges

If you need a replacement size, model or product, contact us at [SUPPORT EMAIL].

The quickest option may be to return the original product and place a separate order after the return is approved.

Orders that have not yet shipped

Contact us as quickly as possible if you need to cancel an order.

We will try to stop fulfilment, but we cannot guarantee cancellation after processing or dispatch has begun. If the order has already shipped, you can request a return after delivery.

Refunds for missing deliveries

If your order is confirmed lost in transit, we will offer an appropriate replacement or refund.

Please contact us rather than submitting a return request for an item that was never received.

Payment disputes

If you have a problem with an order, please contact us first so that we can investigate and attempt to resolve it promptly. This does not affect your right to contact your payment provider or exercise any legal rights.

Contact us

For cancellation, return or refund assistanc contact us via contact us page